Shipping policy
Effective Date: December 10, 2024
Thank you for shopping with Gong Scape. This Shipping Policy outlines how we handle the delivery of your orders. Please read this policy carefully to understand your rights and our obligations.
1. Shipping Locations
We currently ship products within Australia. For international shipping requests, please contact us at leith@gongscape.com.au to discuss availability and options.
2. Processing Times
2.1 Orders are processed within 1–3 business days after payment confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next business day.
2.3 Custom or personalised items may require additional processing time, which will be communicated to you at the time of purchase.
3. Shipping Methods and Delivery Times
3.1 We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 3–7 business days within Australia.
- Express Shipping: Estimated delivery time is 1–3 business days within Australia.
3.2 Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or remote location deliveries.
4. Shipping Costs
4.1 Shipping costs are calculated based on the size, weight, and destination of your order.
4.2 Shipping costs will be displayed at checkout before you finalise your purchase.
4.3 Free shipping promotions may apply to certain orders as specified on our website.
5. Tracking Your Order
5.1 Once your order is shipped, we will provide a tracking number via email.
5.2 You can track your shipment using the link provided or by visiting the courier’s website.
6. Delivery Issues
6.1 If your order is delayed, lost, or damaged during shipping, please contact us at leith@gongscape.com.au as soon as possible.
6.2 We will work with the courier to resolve the issue and provide a replacement or refund if applicable.
7. Incorrect Address
7.1 It is your responsibility to ensure the shipping address provided at checkout is accurate.
7.2 If an order is returned to us due to an incorrect address, you will be responsible for covering the cost of re-shipping.
8. Undeliverable Packages
If your package is marked as undeliverable by the courier:
- We will notify you and arrange for re-delivery if possible.
- Additional shipping charges may apply for re-delivery.
9. International Shipping
For orders shipped outside of Australia: 9.1 You may be responsible for customs duties, taxes, or import fees as required by your destination country.
9.2 Gong Scape is not liable for delays caused by customs clearance or for any associated fees.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us:
Gong Scape
Email: leith@gongscape.com.au
Location: Brisbane, Queensland, Australia
We are committed to ensuring your orders arrive safely and in a timely manner. Thank you for choosing Gong Scape.