Refund policy

Effective Date: December 10, 2024

Welcome to Gong Scape. We are committed to providing you with exceptional service and high-quality products. This Return and Refund Policy outlines your rights and our obligations regarding returns, exchanges, and refunds.

1. Services

We provide services tailored to your specific needs. As our services are personalised and non-tangible, refunds will not be offered once the service has been delivered, unless required under Australian Consumer Law. If you are not satisfied with the service provided, please contact us at leith@gongscape.com.au to discuss your concerns.

2. Physical Products

We aim to ensure you are happy with your purchase. However, if you receive a faulty, damaged, or incorrect item, please follow the steps below:

2.1 Returns Eligibility

You may return physical products if:

  • The item is faulty, damaged, or significantly different from the description.
  • The item is unused, in its original condition, and with its packaging intact.
  • The request is made within 14 days of receiving the item.

2.2 Return Process

To initiate a return:

  1. Contact us at leith@gongscape.com.au with your order details and reason for return.
  2. We will provide instructions on how to return the item.

2.3 Refunds

  • Approved returns will be refunded to your original payment method within 7 business days of receiving the returned item.
  • Refunds do not include shipping costs unless the item was faulty, damaged, or incorrectly sent.

2.4 Exchanges

Exchanges are subject to product availability. If the desired product is unavailable, a refund or store credit may be provided.

3. Digital Products

Due to the nature of digital products, refunds or exchanges are not offered once the product has been downloaded or accessed, unless:

  • The product is defective or not as described.
  • Required under Australian Consumer Law.

If you experience any issues with a digital product, please contact us at leith@gongscape.com.au for assistance.

4. Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards.

5. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please reach out to us at:

Gong Scape
Email: leith@gongscape.com.au
Location: Brisbane, Queensland, Australia

We are here to help and ensure your experience with Gong Scape is a positive one.

By shopping with Gong Scape, you agree to this Return and Refund Policy. This policy is subject to change at our discretion, and the updated version will be published on our website.